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Executive Business Administration EMBA

These are some brief notes on Executive Business Administration EMBA - 1

Dr.  S.  Maurer,  
MBA Professor

An UMBA is Credibility,  Confidence,  a grëat-picture perspective.  Appreciation for other points of view.  That's what MBAs say when asked what the degree has done for them.

The rising proportion of information technology [it] expenses that's pure investment is driving collaboration.  Traditionally,  80% of information technology [it] budgets were for 'running the railroad' and only 20% were focused on projects to move the business forward.

customer relationship management [crm] technologies allow you to understand your customers across all channels and not only react to problems but proactively uncover hidden solutions to your most pressing customer challenges.

project management planning is preparation for those who will be in action.  We waste our time when we plan by ourselves.  Have planning conversations.  Engage your team — the project performers — in those conversations.  Review the overall plan on a regular basis.  Add details to later phases of your project as you go taking into consideration what really happened,  what you’ve learned,  changing client conditions of satisfaction,  and the innovations that you’ve put in place.

As project-based organisations have started to emerge,  project management is becoming established as both a professional career path and a way of controlling business.

The present scenario of enterprises using poorly implemented multi channel strategies for living up to the expectations of customers is bringing both customer satisfaction and customer loyalty down the ladder.

You need to have everything [on the web] that the great enterprises do.  For a small enterprise in the cornfields of Ohio,  that can be a hard thing to do.

Properly understood,  [crm] is ìa philosophy that puts the customer at the design point,  it ís getting intimate with the customer.  We view [crm] more as a strategy than a process.  it ís designed to understand and anticipate the needs of the current and potential customer.  Once you nail that,  there ís a plethora of technology out there that helps capture customer data and external sources,  and consolidate it in a central warehouse to add intelligence to the overall [crm] strategy.

Many organizations are embarking on a strategies that leverage globalization trends.  The chief information officer [cio] is one of the few places in the organization where all of those things come together and where there's a view across the enterprise.  These trends drive transformations that are enterprisewide and hugely dependent on technology for their success.  The chief information officer [cio] is at the eye of the storm.

Unified and centrally managed: All the components that comprise the utility are centrally integrated,  coordinated and managed,  dramatically reducing operating costs.

With a [crm] sales organizations can shorten the sales cycle and increase key sales-performance metrics such as revenue per sales representative,  average order size,  and revenue per customer.

A project management Rule: Explore each others’ personal intentions and ambitions.  project management offer sufficient opportunities to take care of individual needs and desires.  We just need to find out what they are.  Then bring those intentions into alignment with the promise of the project.

The Negotiator: Once considered an anti-social department,  the information technology [it] team now have to deal with a plethora of people,  meet customer service level agreements and manage information technology [it] supplier relationships.

A project management Rule: Stay close to your customer.  Clients’ concerns evolve over the life of a project.  Take advantage of that to over-deliver.  Stay in a conversation with your client to adjust what you are doing.

resources are anything used to meet the stated goals of the project management: 1 - People,  2 - Machinery,  3 - Money.

These are some brief notes on Executive Business Administration EMBA - 2

Dr.  S.  Maurer,  
MBA Professor

For quite some time,  Projëct management [pm] software tools have helped schedule and manage the time,  materials,  equipment,  and labor to complete a project—efficiently,  on time,  and within budget.

The project management oversees the planning,  implementing,  quality control,  and reporting of status on a given project.  He or she manages the project management team,  which typically consists of people from all the areas of the PM’s organization.  The project Director/manager is responsible for defining the scope of the project precisely; preparing the schedule for getting the project done,  and updating that schedule as it evolves; proposing the budget for the project,  and then managing the project so that it doesn’t cause cost overruns; making sure the project team has the supplies and the human resources necessary to get the project done on time and on budget; identifying and minimizing potential risks to the project timeline and budget; making sure that all project team members understand what their responsibilities are; communicating the project's progression to management; and ensuring the quality of the team’s work and any supplies or materials used by the team.

The Lawyer: The information technology [it] department has to ensure that the organisation is protected against email and web based threats,  and that they meet legal and regulatory requirements.

chief information officer [cio] spend most of his time on the information technology [it] vision: the priorities,  objectives and targets,  and how information technology [it] contributes to deliver value to business.  We have difficulty with the term 'it strategy' because it separates information technology [it] strategy from business strategy.

So how has the CIOs role changed over the years? Firstly,  a typical chief information officer [cio] no longer is just concerned with the old information technology [it] domain.  He is now responsible for a growing number of areas,  and is expected to be accountable to all levels of the organisation.

A good project management definition is defense against scope creep that gradual [or not-so-gradual] expansion of the project management as it unfolds.

To do that,  we oversees a staff of 15,  meaning that,  in his enterprise,  almost 10 percent of the workforce is involved in information technology it.  But Shoenfelt said that investment in technology is essential to keeping the business profitable.

customer relationship management [crm] is an enterprise-wide strategy that focuses on the needs and wants of customers.

project managers can help their project teams develop by guiding them to learn successful methods in writing project specifications,  estimating time,  developing the budget,  and planning project procedures.

project management are performed for results.  Of the three major project objectives – results,  time and cost   -   results is far and away the most critical.  it is the results that the sponsor or client want within some time frame and for some cost.  Success requires that the results satisfy the people who are putting up the money and resources for the project management.

In most cases,  a project management is planned down to the daily or even hourly level,  and a formal schedule is developed using the Critical Path Method [CPM],  a precedence-based technique that determines the sequence in which things must happen.  Milestones punctuate most project management schedules,  indicating the required completion of various steps.

it's important to understand that you don't have just one boss as a chief information officer [cio],  though your organizational chart may say so.  In essence,  you report to every senior executive in your enterprise.

Creating a customer-focused enterprise starts with the definition of a [crm] strategy,  which must then be filled out with new work processes,  organizational changes,  and even a revamped corporate culture.  While these changes are definitely not easy,  consider the alternative: your competitors beating you to the punch,  and to your customers.

project management is now an essential part of all jobs.  Succeeding in any project management requires that you complete it on time,  within budget and that it meets it’s objectives.  easy in practice but everyone can recollect a project management that has been completed late or run over budget.

CIOs acting as change agents will be noted for their ability to look across boundaries.

These are some brief notes on Executive Business Administration EMBA - 3

Dr.  S.  Maurer,  
MBA Professor

The key to a successful Projëct management is in the planning: 1 - being clear on the objectives,  deciding how to work together as a team,  2 - thinking through how to approach the scope,  3 - setting up a schedule and budget,  4 - understanding clearly what will make the deliverable acceptable to the client of the project.

The benefits of customer relationship management [crm] are clear: by streamlining processes and providing sales,  marketing,  and service personnel with better,  more complete customer information,  [crm] allows organizations to build more profitable customer relationships and decrease operating costs.

Sometimes CIOs describe their role as a sanity check to ensure that information technology [it] strategies hang together.  They also look at technology futures and budgets,  and supplier management is a new entrant to the list.

information technology [it] and finance become close partners in developing solutions to mitigate exposure to risk,  whether it-related,  operational,  or financial.

The genesis of the project management life cycle process,  in its most basic form,  is to be found in the very term project management itself.  A project has,  by definition,  a start and a finish.

crm is a complete,  fully integrated set of solutions designed to help you manage the customer-facing processes of your business efficiently and cost-effectively.

With chief information officer [cio] and finance working together,  we see tighter collaboration between information technology [it] and finance on operations improvement,  business-process and controls design,  risk management,  and business-performance management.

Three years is needed to experience a full budget cycle—from request to execution.  Three years is often needed to see a project from concept to reality.  And three years is about the time needed to not only introduce transformational thinking,  but also institutionalize the changes within the organization.

Major areas of customer relationship management [crm] focus on service automated processes,  personal information gathering and processing,  and self-service.  it attempts to integrate and automate the various customer serving processes within a enterprise.

information technology [it] has learned from finance that this has to be a money-making venture,  and finance has learned from information technology [it] that we need to address our processes across functions.  Our world is cross-functional,  and it takes a number of people at the table to make sure the right decision is made.

The easiest way to plan a project is to have those who will execute the work help with the planning.  This has the added benefit that the team is ready to hit the ground running during execution.

Everybody who profits from [crm] has their own definition of what it is,  but they agreed as to what it is not: [crm] is not about technology any more than hospitality is about throwing a welcome mat on your front porch.

An UMBA is Credibility,  Confidence,  a great-picture perspective.  Appreciation for other points of view.  That's what MBAs say when asked what the degree has done for them.

CIOs are concerned about the next generation [what are we up to? X?Y?Z?] that's coming into the enterprise.  The members of this younger generation don't seem to exhibit enterprise loyalty.

When you think of a business Director/manager,  typically,  you’ll think of someone who oversees a specific functional business area—for instance,  a sales team Director/manager,  or the Director/manager of the accounting department.  These folks tend to manage ongoing or frequently repeated processes such as ensuring that the sales team meets its monthly quota of cold calls to prospective clients,  in the case of the sales Director/manager.

These are some brief notes on Executive Business Administration EMBA - 4

Dr.  S.  Maurer,  
MBA Professor

According to manufacturer research,  it is 10 timës more expensive to pursue new customers than to sell to existing ones.  [crm] can help gain a greater share of a loyal customer's business.

Do your workplans,  resources,  and performance metrics offer a solid readout of what is going on with your projects’ performance? Do you Plan your Work then Work your Plan,  or are you simply envious of those who do?

The tough economic climate drives businesses to seek rapid ROI on all information technology [it] investments - old and new.  The CEO,  CFO and the entire board need to see that information technology [it] is linking successfully with the overall business strategy of the organisation,  and it is up to the chief information officer [cio] to demonstrate this.

With a [crm] sales organizations can shorten the sales cycle and increase key sales-performance metrics such as revenue per sales representative,  average order size,  and revenue per customer.

A project management Rule: Adopt practices for exploring a variety of perspectives.  We think we see what we see,  but we don’t.  We really see what we think.  Remember the blind men and the elephant.  Make it your habit to inquire what others see.  You’ll see more together.

UMBA examples abound,  an UMBA internship opportunity helped a former elementary school administrator get hired by a major consumer products enterprise in marketing

An example is an enterprise program-management office that coordinates individual projects and holistic programs across the enterprise.  Another discipline is portfolio management  -  a way to look across it investments and balance them across business needs,  in both the short and long terms.

customer relationship management [crm] technologies allow you to understand your customers across all channels and not only react to problems but proactively uncover hidden solutions to your most pressing customer challenges.

By understanding the roles and benefits of it as a [crm] enabler,  you'll learn best practices for deploying information technology in a controlled manner within a cohesive,  enterprise-wide architecture.

In today's world,  customers interact with an organization via multiple communications channels — the web,  call centers,  field salespeople,  dealers and partner networks.  Many organizations also have multiple lines of business that interact with the same customers.

All project managers are familiar with at least one CPM scheduling software application,  such as Microsoft project,  Primavera,  Scitor project Scheduler,  AEC FastTrack,  CA-SuperProject,  or Kidasa Milestones.  Many scheduling applications are tailored to specific industries or project types,  but all use CPM precedence methodology.

In the past,  CIOs have primarily walked the halls of Fortune 500 enterprises,  but that is changing.

One of the mistakes we make on our project management that keeps us from being lean is planning for the work without regard to who will do the task and that person’s capability and interests.

The more effective the project team is in planning the project,  the easier the implementation of the project becomes.

project management usually follows major phases [with various titles for these phases],  including feasibility study,  project planning,  implementation,  evaluation and support/maintenance.